Journal of Research and Practice in Information Technology, Vol. 44, No. 1, February 2012 43
Comparing Strategic IT Alignment versus Process IT
Alignment in SMEs
Alejandro Cataldo
Department of Computer Sciences
Universidad de Atacama
Av. Copayapu 485, Copiapo, Chile
alejandro.cataldo@uda.cl
Robert J. McQueen
Department of Management Systems, University of Waikato
Private Bag 3105, Hamilton, New Zealand
bmcqueen@waikato.ac.nz
Jens Hardings
Department of Computer Science, Pontificia Universidad Católica de Chile
Vicuña Mackenna 4860 (143), Macul, Santiago, Chile
jhp@ing.puc.cl
Manuscript received: 6 April 2011
Communicating Editor: Colin Fidge
Copyright© 2012, Australian Computer Society Inc. General permission to republish, but not for profit, all or part of this
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INTRODUCTION
Understanding the information technology (IT) alignment in companies has produced a large
number of studies. However, it must be noted that these investigations have been characterized by
two major biases: a focus on the study of strategic alignment to the detriment of other forms of
Recently researchers have begun to suggest that the study of IT alignment in SMEs should be based
on organizational processes rather than on strategy. This research investigated both approaches in
a comparative exploratory study of 38 SMEs in Chile and Colombia. Regression was used to
compare both types of alignment against IT success.
The findings did not show significant differences between strategic IT alignment and process-
level alignment although the strategic alignment approach better explained the variability of IT
success (35.8%) than the process approach (18.7%). This contradicts the findings of recent research
which has suggested that alignment models based on SME processes better explain IT success than
models based on the company’s strategy. Unexpectedly we also found that there was a very high
correlation between both types of alignment (0.810). Results showed that strategic alignment could
impact the relationship between Process-level alignment and IT success. Our conclusion is that in
spite of the fact that few SMEs are involved with extensive and formal long-term planning, there
often seems to be an implicit SME strategy that shapes the way that IT is used on processes. Despite
the exploratory nature of this study, the unexpected findings may encourage other researchers to
validate and deepen the understanding of our conclusions.
Keywords: Strategic IT alignment, Process IT alignment, SMEs, IT Success
ACM Classification: K.6.1 (Project and People Management – Strategic information systems
planning)