Smart Bot A Virtual Help Desk Chat Bot Swarda Aparaj Shashank Chourey Rutuja Bhagat Information Technology Information Technology Information Technology KJSIEIT KJSIEIT KJSIEIT Mumbai, India Mumbai, India Mumbai, India swar.apj@gmail.com chourey.shashank21@gmail.com bhagatrutuja@gmail.com Mo:9987681248 Mo:9821885398 Mo:8655176418 (Student) (Student) (Student) Ms. Geeta Katkar Information Technology KJSIEIT ateegmk@gmail.com Mo:7738341689 (Assistant Professor) Abstract —FAQ section on websites is mostly used by users to clarify their queries and doubts, but this section does not provide high level interaction and does not cover all the queries, as a result of this, user’s queries and doubts remain unsolved. A chat bot with high level interaction can be used as alternative to FAQ section. In this paper, a proposal is carried on to explain the design of a chat bot specifically tailored as a bank information system that helps customers of RSS Bank with account related questions and policy information In particular, the proposal investigates the implementation of chat bot system as a domain specific chatter bot named ‘Smart Bot’, our work will show how a chat bot can work as domain specific information system and experiments on how the system’s accuracy could be improved based on a specific domain. The chat robot accepts query or doubt in natural language input from users, navigates through the Information database and responds with related answers in natural language. Keywords—Smart Bot; chatter bot; RSS Bank I. INTRODUCTION The World Wide Web has grown into a rich repository of information in a distributed manner. It is a great tradeoff for the information revolution that end-users are finding it challenging to locate relevant information and services quickly and easily. The web changes from static to dynamic and provides a meaningful web. We need social aware tools and social matrix and collective intelligence [12], so that, human and artifact collaborate meaningfully to lessen the burden of user searching and browsing in social platform. Given a specific domain of interest and its audience pool, there are two important aspects of a networked knowledge transfer platform and in human computer interaction [11] [13]. We have question answering system [1] as a knowledge delivery platform in which the expert delivers knowledge for the solicitation of the user. Another is knowledge acquisition in the form of online forum and social web platform in which different dialogues form a knowledge repository. There is a growing interest in Chat bot interface that takes into account Chat bot discourse design and knowledge delivery. One platform for knowledge delivery is a lightweight dialog system Chat bot that will hold the user‟s attention with human like responses. Chat Bots are computer programs that interact with users in natural language although different names are adopted like virtual agent, dialogue system and chatter bot etc. in different programming architecture. A chat bot is software that is used to interact between a computer and a human in natural language. Naturally, it can extend daily life, such as help desk tools, automatic telephone answering systems, to aid in education, business and e-commerce. In our thesis we tried to implement a chat bot system as a domain specific chatter bot named „Smart bot‟ A. Why is Smart bot useful for RSS Bank? The implementation of this project on a Bank environment is particularly useful for customers looking for information regarding their accounts in RSS Bank, and its related activities and policies. Even though most of the information is available on the web, customers often like to have personal interaction with the help assistant. In such an environment, a Smart Bot could be designed for providing