Research Article
The effect of the type-pricing strategy on
perceived price fairness and behavioral
outcomes in beverage establishments
Received (in revised form): 11th November 2013
Milos Bujisic
a
, Anil Bilgihan
b
and Joe Hutchinson
a
a
University of Central Florida, Orlando, FL; and
b
Florida Atlantic University, Boca Raton, FL
Milos Bujisic is a PhD candidate at the Rosen College of Hospitality Management, University of Central Florida.
Before perusing a PhD, in Hospitality Management. He served for 5 years as a general manager of several food
and beverage establishments and additional 5 years as a sales manager.
Anil Bilgihan is an Assistant Professor at the Florida Atlantic University, College of Business. He earned his
PhD from Rosen College of Hospitality management, Master of Science degree from university of Delaware in
Hospitality Information Management. His Bachelor of Science in computer technology and information systems
is from Bilkent University. He has several academic publications in the area of e-commerce and Information
Systems. He serves on the editorial board of international journals.
Joe Hutchinson is an Associate Professor and Chair of the Department of Foodservice and Lodging Manage-
ment. He has a number of years of management consulting experience with large international accounting/
consulting firms. He also was involved in the management of both chain and independently operated casual
theme restaurants. He has taught courses in restaurant management, food and beverage cost controls, club
management, tourism management, casino management, hospitality accounting, hospitality finance, intro to
hospitality, guest services, hospitality law and timeshare operations. His research interests include customer
satisfaction, service quality, golf travelers and destination marketing.
Correspondence: Milos Bujisic, University of Central Florida, 9907 Universal Blvd, Orlando, FL 32819, USA.
ABSTRACT Lately, beverage establishments have grown in popularity by generating over US$18 billion in
annual revenue in the United States, however research on this industry is very limited. The main purpose of this
article is to investigate the influence of pricing strategies for beverage establishments on price fairness and the
subsequent behavioral outcomes. In this article, we used a sequential transformative mixed method design.
The first part of the study involved interviews with the managers of beverage establishments and a focus group
study. In the second part of this study, a theoretical model was tested with an experimental design. The findings
suggest that regular customers should be rewarded with more stable prices, while prices can be more varied for
low-patronage customers. As one of the first empirical studies in the context of beverage establishments, the
results of this study broaden the understanding of pricing strategies in the context of beverage establishments
and serves as a foundation for further research.
Journal of Revenue and Pricing Management (2014) 13, 35–60. doi:10.1057/rpm.2013.38
Keywords: beverage establishments; revenue management; mixed method; price fairness; pricing
© 2014 Macmillan Publishers Ltd. 1476-6930 Journal of Revenue and Pricing Management Vol. 13, 1, 35–60
www.palgrave-journals.com/rpm/