The usage of the balanced scorecard to the estimation of the enterprise’s effectiveness J. Michalska Quality Management Division, Institute of Engineering Materials and Biomaterials, Silesian University of Technology, Konarskiego St. 18a, 44-100 Gliwice, Poland Abstract: In this paper it will be introduced in brief some problems relating to estimation of enterprise’s effectiveness and its production processes. It will be also presented one of new approach to estimation of effectiveness which is the Balanced Scorecard. In own research it will be presented the results of estimation of effectiveness of selected technological processes from the point of view of quality costs. It will be also introduced the usage of the Balanced Scorecard in one of Polish enterprise of metallurgic industry to measurement of overall enterprise’s effectiveness. Keywords: Social sciences, Quolity management, QuolityAssessment 1. INTRODUCTION At present management becomes more and more difficult art, because it changes the world of organization and its structure, it changes enterprise’s environment but these changes become more and more innovatory, expensive, quick and difficult to predict. Organization has to act totally, embrace many related factors and use efficient techniques of future management [1]. The key problem of present organization management becomes the integration of quality and productiveness at growing differention of market requirements, shorter life cycle products, higher and higher pressure of competition, and also increasing of social requirements in the range of natural environment protection [2]. Quality management is realized through management of organization’s processes and refers to two problems: structure and working of processes, which convert products or information, and quality product or information converted in processes. So speaking about quality management we should remember that we can also speak about efficiency and effectiveness of processes, because it determines the base of improvement of quality management system. In quality management system based, according to ISO 9000: 2000 standard, on the process approach, results measurement is the source of information for the quality management system and its improvement [3]. It should underline, that necessity of meeting the requirements of growing competition will demand simultaneous realization of postulate of effectiveness and flexibility, and analysis and estimation of processes effectiveness with usage of all sources of information determine the base to their improvements and undertake decisions improving their working [1].