Niranjanamurthy M, International Journal of Computer Science and Mobile Computing, Vol.3 Issue.7, July- 2014, pg. 343-349 © 2014, IJCSMC All Rights Reserved 343 Available Online at www.ijcsmc.com International Journal of Computer Science and Mobile Computing A Monthly Journal of Computer Science and Information Technology ISSN 2320–088X IJCSMC, Vol. 3, Issue. 7, July 2014, pg.343 – 349 RESEARCH ARTICLE Research Study on Internal Order Cancellation in Online Shopping Industry Niranjanamurthy M Research Scholar, Department of Computer Science & Engineering, JJTU, Rajasthan, INDIA niruhsd@gmail.com Abstract — This paper gives the information regarding the placed Order Cancellation and Internal placed order cancellation in online shopping industry. Study based on different e-commerce industry placed Order Cancellation procedure and proposing internal order cancellation method in different stages. If you need to cancel an order placed online, call the company…do not send an email. Many companies state in their email order confirmation that cancellations cannot be handled by email. Individuals who process orders are usually not the same ones reading customer email. Once an item is entered into the shipping process, it cannot be cancelled. It can, however, be returned for a refund. The shopping company should give all information essential for a return. When cancelling an order by telephone, have the order information/details and your credit card number ready to accelerate the process. Never send credit card information in an email. Keywords— E-commerce, Returning goods, Cancelling online orders, Apple Store Cancel Order, ebay - Cancelling a transaction, Flipkart.com: How do I cancel an order? , amazon: Cancel Items, Cancellation Request I. INTRODUCTION Electronic commerce or ecommerce is a term for any type of business, or commercial transaction that involves the transfer of information across the Internet. It covers a range of different types of businesses, from consumer based retail sites, through auction or music sites, to business exchanges trading goods and services between corporations. It is currently one of the most important aspects of the Internet to emerge. Transacting or facilitating business on the Internet is called ecommerce. Ecommerce is short for "electronic commerce." After placing an order buyer or customer wants to cancel the order they have to follow some protocol to get back fund. This paper provides information regarding cancel the order and internal order cancellation also. When you submit an order online using your credit card, the online company immediately requests authorization from your credit card company. This authorization ensures you have sufficient funds available to cover the deal and allows the online company to charge the amount precise to your account, which makes backing out of an online purchase hard but not unworkable. Here's how to effectively back out of every online purchase.