Successful Organization Change at National Database and Registration Authority (NADRA) Pakistan: A Case Study Sadaf Alam 1 Abstract Organizational change is a methodical, top-down process to turn around the organization. The study evaluates the change management process at the National Database and Registration Authority (NADRA) by utilizing the Kotter's 8-Step Change model of organizational performance. By applying the model paper shows how NADRA was able to change business mission and organizational culture and has made Pakistan the first country in the world to develop a fully integrated and centralized system of registration. This study also finds the important role of leadership and key mangers in implementing change. A brief correlation with 4D model of change and with control process during the change activity has also been applied. Keywords Organizational Change, Control, Leadership, Kotter’s Eight Steps, NADRA. 1. Introduction Change is totally essential for the continued existence of organizations in the competitive environment. Organizational change requires modification in organization's purpose, culture, structure, and processes. Only few organizations experience success during the change initiatives as tremendous amount of efforts, dedication and integration among members is required. But once the organization has successful during the change process it can experience remarkable position. National Data Base & Registration Authority (NADRA) is also among that organization that not only has experienced success in transformation but also gives pride to the country. NADRA is the largest semi- government IT based organization of Pakistan with the workforce of 14,500 and around 800 data acquisition centers across the country, aiming at to become self sustaining organization. NADRA can proudly be considered as example of successful organizational transformation. During the last few years, this organization has expanded its product base from Computerized Identity Card to a list of other value added products. It was strategic planning that has resulted in the merger of National data base organization (NDO) and Directorate General of Registration that has created a new organization aimed at overcoming the problems of previous regime, ranging from issues of unavailability and disintegration of quality data to political interference. According to Zia and Farheen (2009) the rationale behind the creation of NADRA was to develop: A National Data Warehouse, A National Information Infrastructure for online, nationwide access to the National Data Warehouse, A National Spatial Data Warehouse Infrastructure to set up a comprehensive geographic and land information system and National Identity Documents for all citizens and non-citizens resident in Pakistan. To achieve the desired outcomes the need for transformational change was realized by authorities that has resulted the change in mission, strategies and organizational culture and organization has been successful in brining organizational change that can be allied to the list of national and international 1 Senior Lecturer, Management Sciences Department, Bahria University Karachi. sadaf.alam@bimcs.edu.pk