Impact of Internet Banking on Customer: Ms Prerna Singh & Mr. Deepak Kumar 394 International Journal of Research (IJR) Vol-1, Issue-4, May 2014 ISSN 2348-6848 Impact of Internet Banking on Customer Ms Prerna Singh 1 & Mr. Deepak Kumar Abstract Among all technological innovations, Internet banking for customers was a concept that changed the way. Not only did it generate a great deal of interest within the industry, it was adopted at a time when the Internet as a medium was slow to take-off. Banks in India are already using new technologies to improve their standards for survival, although different banks are at different stages of technology adoption. For example branch based internet banking, ATMs, multiple delivery channels such as mobile banking, call centers. In this paper, I have studied the impact of online banking on customers. The reason why I chose this paper was because Internet banking has gained wide acceptance internationally and seems to be fast catching up in India with more and more banks entering the fray. The Internet banking is changing the banking industry and is having the major effects on banking relationships. Net banking offered by Indian banks has been found useful by NRIs for whom it is expensive and time consuming to have physical contact for conducting their transactions through the Indian banking system. But compared to banks abroad, Indian banks offering online services still have a long way to go. Key words: Online Banking, virtual bank, FDR 1 Assistant Professor(s), Dept. of commerce/ S.D.College(Lahore), Ambala Cantt