Mining Level of Control in Medical Organizations Olgu ÇALIMLI a , Serkan TÜRKELİ a1 ,Emir Gökberk EKEN a ,Halil Emre GÖNEN a a Istanbul Technical University, Biomedical Engineering Graduate Program, Turkey Abstract. In literature of strategic management, there are three layers of control defined in organizational structures. These layers are strategic, tactical and operational, in which resides senior, medium level and low level managers respectively. In strategic level, institutional strategies are determined according to senior managers’ perceived state of organization. In tactical level, this strategy is processed into methods and activities of a business management plan. Operational level embodies actions and functions to sustain specified business management plan. An acknowledged lead organization in Turkish medical area is examined using case study and data mining method in the scope of this paper. The level of decisions regarded in managerial purposes evaluated through chosen organization’s business intelligence event logs report. Hence specification of management level importance of medical organizations is made. Case study, data mining and descriptive statistical method of taken case’s reports present that positions of “Chief Executive Officer”, “Outpatient Center Manager”, “General Manager”, monitored and analyzed functions of operational level management more frequently than strategic and tactical level. Absence of strategic management decision level research in medical area distinguishes this paper and consequently substantiates its significant contribution. Keywords. Strategic Management, management pyramid, data mining, tactical, strategic, operational, medical organizations, hospital, business intelligence 1. Introduction Strategic management in organizations becomes vital amid the rapid changes of technology and competing environment. As every technology correlated area perpetual developments introduce new devices in medical sector and along with the population growth; medical organizations are burdened with vast amounts of information. Analyzing, organizing and making remarks with information become a crucial issue. Business intelligence concept commits to resolve the issues also further enhancements of the structure adapted to support all strategic management levels. Hence business intelligence utilization for strategic management is increasing inevitably [1]. This paper aims to reveal the level of management in medical organizations by analyzing outcome reports of a business intelligence tool that belongs to a lead organization, which has thousands of employees and tens of divisions. Firstly, the brief definitions of the concepts used in the paper are given. Then in the methodology section the case is introduced and the case study is discussed. Lastly, the results of the study are illustrated and the paper is concluded by potential research fields. 1 Corresponding Author. Serkan Türkeli , Biomedical Engineering Graduate Program and Informatics Instıtute Istanbul Technical University, E-mail: sturkeli@itu.edu.tr/serkanturkeli@yahoo.com e-Health – For Continuity of Care C. Lovis et al. (Eds.) © 2014 European Federation for Medical Informatics and IOS Press. This article is published online with Open Access by IOS Press and distributed under the terms of the Creative Commons Attribution Non-Commercial License. doi:10.3233/978-1-61499-432-9-328 328