http://rop.sagepub.com/ Administration Review of Public Personnel http://rop.sagepub.com/content/early/2011/05/12/0734371X11408569 The online version of this article can be found at: DOI: 10.1177/0734371X11408569 published online 16 May 2011 Review of Public Personnel Administration Brenda Vermeeren, Ben Kuipers and Bram Steijn Satisfaction and Customer Satisfaction in Dutch Municipalities Two Faces of the Satisfaction Mirror: A Study of Work Environment, Job Published by: http://www.sagepublications.com On behalf of: Administration Section on Personnel Administration and Labor Relations of the American Society for Public can be found at: Review of Public Personnel Administration Additional services and information for http://rop.sagepub.com/cgi/alerts Email Alerts: http://rop.sagepub.com/subscriptions Subscriptions: http://www.sagepub.com/journalsReprints.nav Reprints: http://www.sagepub.com/journalsPermissions.nav Permissions: at Erasmus Univ Rotterdam on May 26, 2011 rop.sagepub.com Downloaded from