Open Source Software Appropriation: Attractor and Repellent Criteria of a City Council Nor Zairah Ab.Rahim, Rose Alinda Alias, Department of Information Systems, Faculty of Computer Science & Information Systems Universiti Teknologi Malaysia, 81310, Skudai,Johor,Malaysia. Email: nzairah@fsksm.utm.my Abstract Understanding the different stakeholders’ perspectives, on the technology adopted by the organization will enable the technology to be utilized effectively. The Multiple Perspective Framework in Exploring OSS Appropriation is used in this study. This framework allows the researcher to understand the criteria that influence appropriation of OSS in each level of the process based on the cultural context and the multiple perspectives of the stakeholders involves in the implementation. This paper presents the overview of the studied context and also findings from Level 1 of the OSS appropriation from multiple perspectives of the stakeholders in a City Council in Malaysia. Data are collected through mixed research method and analyzed accordingly. Key words: Multiple Perspectives, Open Source Software, Technology Adoption, 1. Introduction The rapid diffusion and great media coverage on Open Source Software (OSS) for the past few years has resulted in growth of interest in organizations to adopt OSS in running their businesses. However, despite the interest shown by these organizations in implementing and adopting the OSS, very little scientific research has been done to investigate the different perspectives of the stakeholders on OSS adoption and implementation within organization. It is believed that by understanding and acknowledging the perspectives of different stakeholders on the technology, they will be more empowered to appropriate the technology. Thus, the organization will be at advantage with the high prospect of the technology to be utilized effectively. This paper is part of an ongoing research focusing on understanding the multiple perspectives of stakeholders within organization on OSS appropriation. In technological context, appropriation is related to how individuals or organizations adopt, understand and start to use the technology to achieve personal or organizational benefits. Understanding the functionality of the technologies thoroughly apart to what is visible to organizations is essential in order to incorporate it into the business operations. This is supported by Wulf and Jarke [1] which indicated that investments in the appropriation processes will generate more economical IT investment in the future. 2. Multiple Perspective Framework in Exploring OSS Appropriation This framework, are used as the theoretical framework and a lens to understand the phenomenon of the study. It is the combination and extension of the Multiple Perspectives Framework (MPF) for exploring IS Quality [2], the Model of Technology Appropriation (MTA) (Carroll et al. 2002)[3] and the Adaptive Structuration Theory (AST) [4] (Figure 1). It is has been extended and revised from its earlier version [5]. This framework has been used in the pilot case studies of this ongoing research [6] and believed to be able to capture the multiplicities in the context of the study. The iteration of involves two streams of analysis: stream of cultural analysis and logic-based stream of analysis in the framework will lead to the socially constructed perspectives of the OSS appropriation. The framework will be able to describe how the research area of concern started with a history of OSS and how it leads to the OSS implementation in the studied organization. This framework suits the context of the study as it involves different level of processes, multiple actors, various technical disciplines, organizations and diverse individuals (Mitroff and Linstone 1993).