Vol 20, No. 2;Feb 2013 118 office@multidisciplinarywulfenia.org Toward Sustainability in Construction Industry: The Important of Final Account Closing Satisfaction Zarabizan Zakaria 1 , Syuhaida Ismail 1 , Aminah Md Yusof 2 1 RAZAK School of Engineering and Advanced Technology, University of Technology Malaysia, 54100 Kuala Lumpur, Malaysia 2 Faculty of Civil Engineering, University of Technology Malaysia, 81310 UTM, Johor, Malaysia Tel: +6013 343 4949 E-mail: zarabizan2@live.utm.my The research is financed by: Grant for Research University (GUP) of the University of Technology Malaysia, Johor for research funding under Cost Centre No. Q.K.130000.7140.00H47. Abstract Construction industry is one of the major pillars of the economy in Malaysia. The more cross-boundary co-operation on economic activities implies heavier demands on new transportation and infrastructure developments. As the sustainability awareness rises globally, the construction industry is under increasing pressure to improve its efficiency of project delivery. The issue of sustainability continues to grow due to its relationship with overall quality of life in terms of economic, social and environmental of well-being. Therefore, satisfaction approach is needed in order to achieve sustainability in the construction so that the project expenditure will be within the allocated budget and given timeline. The sustainable developments are considered to be a means to improve the effectiveness of closing the final accounts. Final account in construction contracts is defined as the agreed statement of the amount of money to be paid at the end of a project contract by the owner to the contractor. Hence, the aim of this paper is to demonstrate the influence of final account closing satisfaction approach in achieving sustainability in the construction industry in Malaysia. This aim can be achieved via its objective in identifying the important attribute factors that can clearly distinguish between claims of the contractors and the employer. This paper can serve as a tool to achieve sustainability in construction projects through proper planning and understanding of strategies in term of value for money and other social considerations. Based on the results of the survey, this paper anticipates that pattern will emerge in form of the key performance indicators which measure project sustainability via final account closing satisfaction. The causal final account closing satisfaction, once identified, will be a useful piece of information to successfully implement a construction project. It is anticipated that the finding reported in this paper could assist the planning of future strategies and guidelines for the betterment of construction projects in Malaysia Keywords: Sustainability, construction industry, construction contract, final account closing 1. Introduction Construction industry enabled mankind to meet their social needs for shelter, to meet economic needs for investment and to satisfy corporate objectives. It changes people’s lifestyle, improves people’s standard of living and modernised a community. The construction industry is regarded as an essential and highly visible contributor to the process of growth of one country. Nevertheless, the adverse impacts to the environment lead to a growing realisation and acceptance throughout the world