Final Manuscript Prepublication Version. Aakhus, M. (2013). Managing conflict in information system design stakeholder conferences: The role of transparency work. In J. M. Carroll (Ed.), Creativity and Rationale: Enhancing Human Experience by Design. (pp. 327–351). London: Springer-Verlag. (Final edits not included) 1 Running Head: Design practice and transparency work Managing conflict in information system design stakeholder conferences: The role of Transparency Work Mark Aakhus Department of Communication School of Communication & Information Rutgers, The State University of New Jersey Office: 732.932.7500 Fax: 732.932.6916 Email: aakhus@rutgers.edu An earlier version this chapter appeared as: Aakhus, M. (2004). Understanding the Socio-Technical Gap: A case of GDSS Facilitation. In G. Goldkuhl, M. Lind, & S. Cronholm (Eds.), Proceedings of the 2cd International Conference on Action in Language, Organisations, and Information Systems (pp. 137-148). Linköping, Sweden: Research Network VITS.