Face-to-Face IITV 1 Immediacy, Composure, Receptivity, Communication Quality, Communication Satisfaction, Involvement, and Connectedness/Mutuality in Face-to-Face and IITV Instruction Dr. Laura Umphrey School of Communication Northern Arizona University Abstract Relational communication characteristics of immediacy, composure, and receptivity; the experience of communication quality and communication satisfaction; and the sense of involvement and connectedness-mutuality are shown to differ in significant ways for students taking courses offered through interactive instructional television (IITV) and those taking the same courses in a face-to-face context. More importantly, the relationships among these communication variables, and particularly the effects of immediacy and receptivity upon the experience of communication quality and satisfaction, and upon the sense of connectedness- mutuality and involvement, suggest ways in which instructors can more effectively communicate with students through an IITV mediated communication environment. PDF created with pdfFactory Pro trial version www.pdffactory.com