Faculty of Science Bulletin, 22 (2009)61-74 © 2009 Sana’a University ISSN 1684-100X E-GOVERNMENT SERVICES IN YEMEN: SUCCESS AND FAILURE FACTORS Arwa Yehia Al-Eryani Saba University, Yemen. (Received 11 March 2009) ABSTRACT The aim of this paper is to evaluate the current e-government services in Yemen and understand the success and failure factors. The methodology is to investigate the academic literature about e-government services in developing countries focusing on the factors of success and failure. The situation of Yemen in the area of communication and technologies was presented. Also the semi-structured interviews were done with top management in several e-government projects. The importance of this research is to give a clear vision of the e-government in Yemen. The findings show that Yemen starts to establish strong plan for the e-government and the e- readiness concept started to be well recognized. The researcher identified many activities aims to make the society e-ready with the required skills and experience. Even though, Yemen still needs to work hard regarding education quality and the income also Yemen needs to reduce the gap between the genders as well as between urban and rural. Keywords: E-services, E-government, Failure Factors, Success Factors, Yemen 1. INTRODUCTION E-government is often heralded as the new way further for the public sector in both developed and developing countries (Dada, 2006). E-government leads to increases rate of development and allows for greater equality life in developing countries. It can be defined as the usage of Information and Communication Technologies (ICTs) to improve on-line activities in the public sector organizations (Heeks, 2004, Strassman, 2001). E-government refers to the use of information and communication technology to improve the relations between government and its employees, citizens, businesses, nonprofit partners and other agencies (Knepper and Chechen, 2006). E-Government is not only about using technology for technology's sake. It is more concerned about enhancing services effectiveness and improving service delivery (Northamptonshire County Council, 2006, Strassman, 2001). In particular its objectives are: • Making services available twenty four hours a day for seven days a week. • Improving access to services by making them available on-line. • Making it easier to find information about services. • Helping to improve the quality of the services .