Ambiguity at Work Scenario Development through Serious Play Working Paper 28 July 2003 DR CLAUS JACOBS* Research Fellow DR MATT STATLER* Director of Research *Imagination Lab Foundation - Rue Marterey 5 - 1005 Lausanne - Switzerland Tel +41 21 321 55 44 - Fax +41 21 321 55 45 - www.imagilab.org Imagination Lab Foundation researchers communicate their findings to interested readers through the Working Paper publication series. This paper should be considered preliminary in nature and subject to subsequent revision.