IJRECE VOL. 3 ISSUE 1 JAN-MAR 2015 ISSN: 2393-9028 (PRINT) | ISSN: 2348-2281 (ONLINE) INTERNATIONAL JOURNAL OF RESEARCH IN ELECTRONICS AND COMPUTER ENGINEERING A UNIT OF I2OR 1 | Page An Exploratory Study on E-Banking Services Usage by Corporate Firms In India Tejinder Pal Singh Brar 1 , Dr. Dhiraj Sharma 2 , Dr. Sawtantar Singh Khurmi 3 1 Research Scholar, Punjab Technical University, Kapurthala 2 School of Management Studies, Punjabi University, Patiala 3 Bhai Maha Singh College of Engineering, Kotkapura Road, Muktsar Abstract - E-banking scenario in India has been changed from the last two decades. Not only customer has base grown but also revenue generation has grown manifolds. There are very less number of studies that evaluate corporate customer’s outlook towards E-banking in India. It is necessary to consider viewpoint from corporate organizations because they are the major contributors of revenue to the banking sector. Furthermore it is noticeable that business banking websites when compared with the retail E-banking web portals lags behind in number of ways. This study tries to scrutinize various aspects of corporate customer perspectives. The results and findings projected in this study can offer insights regarding corporate customers’ perceptions that provide future directions for researchers interested in designing related E- banking theories. Keywords: Security, Corporate customers, E-services I. INTRODUCTION Internet provides global connectivity that offers various invaluable business tools as well as a new type of digital economy. This results in new forms of service delivery channels as well as E-banking. E-banking is the provision of information about a bank and its services via various channels. The banking sector occupies an important position in the Indian economy. Technology is a key behind these drastic changes, more specifically ICT play the important role in driving these changes. One of the key determinants for successful e-business is e-service [Carlson & O’Cass (2010)]. According to Barnes and Corbitt (2003), banks are trying to offer their customers not just anytime banking but anywhere-anytime banking through appropriate application of developments in the information technology area. In banking sector, computer systems have largely remained centralized owing to the nature of the business and high security requirements. This to some extent helped banks to automate key business processes by integrating their systems [Ayadi (2006)]. According to Akinci et al. (2004), service quality is one of the essential factors determining the success/failure of E- banking. Hossain and Leo (2009) evaluate the service quality rn retarl bankrng based on drfferent levels of sustomer’s perception regarding service quality. The result showed sustomers’ ersetron rs hrghest rn the tangrbles area lrke infrastructure facilities of the bank and lowest in the competence area. Infosys (2014) mentioned local and multi- national organizations continue to grow at a tremendous pace so it is required for banks serving these enterprises have to innovate evenly fast to help their rapidly growing clients. Karjaluoto et al. (2002) cited focus has been shifted from brick and mortar banking to E-banking, because it provides more flexibility than any other type of channels. As electronic channels are different from other channels like traditional branch banking, it brings up unique types of challenges and requires different kind of solutions. Besides the adoption of internet during 1990-2000, Padmanabhan (2012b) found that customers were reluctant to give up brick and mortar branches. Even the keenest E-banking customers wanted convenience of physical branches. According to Wah (1999), traditional banks will not disappear in the future instead traditional banking will be benefitted from electronic banking. E-banking is revolutionary development that co-exists along with the traditional banking channels. The trend so far shows that from “Brrsk and mortar” bankrng, the future wrll be a sombrnatron of “slrsk and mortar”. Indian financial sector has grown phenomenally this growth has been driven by increase in investment, global trade and commerce. Padmanabhan (2012) reported implementation of basic technology by banks in India is more or less complete and now it is right time for banks to look at improving the effectiveness and efficiency of the created IT Infrastructure. Today, Indian banking sector is at cross roads as far as further technology adoption is concerned. According to Vainio (2006) corporate customers and Internet banking has been studied very moderately in the past. Therefore bank managers need to understand what is important to corporate customers’ requrrements from Internet banking. On the same lines Lai at al. (2010) found technology readiness is a principal factor that affects adoption of E-banking by corporate customers. Irfana and Raghurama (2013), investigates safety measures followed by customers while transacting through E- banking. Author found customers are more concerned about their online identity and safety concerns in E-banking. Alnsour and Al-Hyari (2011) found that security and trust as two critical factors and reported more a user trusted the bank