Fostering innovation with KM 2.0 Vincent M. Ribiere Institute for Knowledge and Innovation, Bangkok University, Bangkok, Thailand, and Francis D. (Doug) Tuggle Argyros School of Business and Economics, Chapman University, Orange, California, USA Abstract Purpose – The purpose of this paper is to present a general framework describing how new generations of agile innovation processes can benefit from using KM 2.0 technologies. Design/methodology/approach – An extensive literature review coupled with expert interviews and combined with the authors’ experiences and models were used to develop the framework. Findings – A framework including the past and recent concepts and trends in terms of innovation management was developed. It is centered on the new critical roles that customers and the crowd can play in the innovation process. Knowledge management, Web 2.0 and Enterprise 2.0 technologies are important enablers of this framework. Originality/value – The paper presents the framework of a KM environment that can enable agile innovation management processes. Very few frameworks have been developed to support the full innovation process. Keywords Innovation, Knowledge management, Process management, Worldwide web Paper type Research paper 1. Introduction Knowledge management (KM) is evolving and is taking full advantage of the morphing of the worldwide web into a vehicle that is less top-down, corporate, monolithic, centric, database (e.g. lessons learned, best practices) oriented, command-and-control driven, to one that is more open, participative, social, emergent, and is being built around tools to help people connect in cyberspace. Typical Web and Enterprise 2.0 tools that are finding a home in supporting KM 2.0 include blogs, wikis, IM, podcasts, videocasting, RSS feeds, social networks, and tagging. Early versions of KM had content centrally controlled, validated, and accessible on a need to know basis. Now, KM 2.0 is not extra work, it is part of people’s everyday work. People select their own tools, they select whom they network with, and they share content freely and without corporate authorization. Instead of being about productivity and efficiency, KM 2.0 is more focused on improved decision making and innovation. A recent study by Nevo et al. (2009) shows what information people are seeking from KM 2.0 tools, and also shows what the KM 2.0 tools reveal about the information conveyed by the different tools. They discovered that for the users of KM 2.0 tools, the The current issue and full text archive of this journal is available at www.emeraldinsight.com/0305-5728.htm This paper is based on the initial thoughts introduced in a research in progress paper presented at the International Conference on Knowledge Management (ICKM-2009). VINE 40,1 90 Received 30 October 2009 Revised 14 November 2009 Accepted 14 December 2009 VINE: The journal of information and knowledge management systems Vol. 40 No. 1, 2010 pp. 90-101 q Emerald Group Publishing Limited 0305-5728 DOI 10.1108/03055721011024955