http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670503005004005 2003; 5; 333 Journal of Service Research Gordon Fullerton When Does Commitment Lead to Loyalty? http://jsr.sagepub.com/cgi/content/abstract/5/4/333 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service, University of Maryland can be found at: Journal of Service Research Additional services and information for http://jsr.sagepub.com/cgi/alerts Email Alerts: http://jsr.sagepub.com/subscriptions Subscriptions: http://www.sagepub.com/journalsReprints.nav Reprints: http://www.sagepub.com/journalsPermissions.nav Permissions: http://jsr.sagepub.com/cgi/content/refs/5/4/333 Citations at SAGE Publications on December 2, 2009 http://jsr.sagepub.com Downloaded from