Nik Maheran et al./ Elixir Management 35 (2011) 2825-2829 2825
Introduction
In the last few decades management practitioners and
psychologists had applied information-processing principles and
theory to improve their management and organizational practice.
Much of the information-processing researches were
characterized in terms of one of four general models, which
provide a guiding framework for research. These models were
term as rational (Friedman, 1976), limited capacity (Simon
1957), expert (Glaser, 1984), and cybernetic models of
information processing and behavior.
Theoretically, researchers can become so immersed in
particular information-processing applications and do not
consider the possibility of alternative frameworks. For example,
much of the management literature implicitly adopts either
rational or limited capacity models of information processing.
However, expert or cybernetic models often are more congruent
with descriptions of information-processing behavior (Lord and
Maher, 1990).
Researchers however should reevaluate their current
theoretical perspective particularly that often resulting in
interventions which required difficult information processing
model and not duly bound by particular perspectives,.
Therefore, the existing theories need to be looked beyond a
particular substantive area to assess the general application of
information-processing principles in improving decision-making
quality of an organization.
To help remedy this situation, four models that encompass a
large portion of the information processing work will be
discussed and explored. Possibility of adopting an ‘integrated’
paradigm, that links information seeking behaviour and
information processing capacity to impact investment decision
quality will be proposed.
The next section of this paper will scrutinize four accepted
models in Information Processing research, followed by the
empirical analysis to propose a new model and concluded the
paper with discussion and recommendation.
Rational Information Processing Model
Rational models assume that people thoroughly process all
relevant information in order to maximize a relevant outcome
and using formal method to gather the information.
Applications consistent with rational models often require
explicit instruction and the use of formal procedures or
informational aids such as computers for data analysis. On the
other hand, according to rational model, information was
seeking vastly from impersonal sources rather than personal
sources. Traditionally, prescriptive, rational models dominated
management science and economic theory. Economic theory
(Becker, 1976; Friedman, 1976; Lucas, 1981) provides a general
decision-making framework for allocating scarce resources to
alternative ends. This framework asserts that individuals assign
probability and utility values to hypothetical events and choose
among available alternatives to maximize expected utility
(Friedman, 1976). Thus, a general class of information-
processing models, labeled rational models, underlies
prescriptive economic, management, personnel, and
motivational theories. Although rational models are appropriate
in some situations and they can be followed by people, they do
not provide a very general explanation of human behavior
(Simon 1957).
Limited Capacity Information Processing Model
In contrast to rational model, limited capacity model focus
on how people simplify information processing while still
generating adequate but not optimal behaviors. These
explanations of human behavior require only limited amounts
and limited processing of information. Interest in these models
stems from recognition of human information-processing
limitations. Limited capacity models do not require extensive
knowledge or omniscience, as do rational models. Instead,
people work within a very limited conceptualization of
problems, considering only a few of all possible alternatives.
Thus, limited capacity models are more congruent with short-
term memory capacities than rational models because they
Elixir Management 35 (2011) 2825-2829
Structural equation modelling of an integrated information processing and
decision making
Nik Maheran Nik Muhammad
1
and Salamiah A. Jamal
2
1
Universiti Teknologi Mara, Kelantan
2
Universiti Teknologi Mara, Shah Alam.
ABSTRACT
Information processing model developed for management and psychological literature were
from the basis of four general models, which provide a guiding framework for research.
These models were term as rational, limited capacity, expert, and cybernetic models of
information processing and behavior. Previous researcher argued that each model provides a
different explanation of processing in several theoretical domains and has different
methodological implications. However, the findings of the present study advanced and
tested using structural equation modelling on the data collected from a sample of 118
Malaysian companies suggest that integrated information processing model is more
appropriate in explaining extent of environmental scanning and information processing
capacity and having a significant bearing on the quality of the decision made.
© 2011 Elixir All rights reserved.
Management
ARTICLE INFO
Article history:
Received: 5 April 2011;
Received in revised form:
19 May 2011;
Accepted: 25 May 2011;
Keywords
Information Processing model,
Environmental Scanning,
Decision Quality.
Available online at www.elixirjournal.org
Tele:
E-mail addresses: nmaheran@gmail.com,
Salamiahajamal@yahoo.com
© 2011 Elixir All rights reserved