Working Paper:
Using Text Messaging to Guide Students on
the Path to College
Benjamin L. Castleman
1
, Laura Owen
2
, Lindsay C. Page
3
& Bryan Stephany
3
1
University of Virginia
2
San Diego State University
3
University of Pittsburgh
Updated September 2014
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Do not cite or quote without author permission. Working paper retrieved from:
http://curry.virginia.edu/uploads/resourceLibrary/33_Text_Messaging_Guide_to_College.pdf
Acknowledgements: We are grateful for the collaboration of several partner organizations and the advisors and
counselors who work within them to support the college aspirations of the students they serve. hese organizations
include uAspire, College Bound (Baltimore, MD), the Austin Chamber of Commerce, the Austin Independent
School District, Del Valle Independent School District, Hays Consolidated Independent School District, and
Plugerville Independent School District. All errors are our own.
Finding efective strategies to convey timely inancial aid and college enrollment information to students and
their families continues to be a high priority for high schools, higher education institutions, and governmental
agencies. We discuss text messaging as an efective, scalable strategy to provide students and their families with
information and support to navigate the college transition process. Through analysis of recipient-level responses
to personalized, automated text messages and counselor focus groups, we provide evidence of text messaging as
a viable and eicient communication approach. Texting provides a mechanism to connect students with individu-
alized and professional support, while facilitating opportunities for meaningful interaction between students and
counselors related to educational decisions, tasks, and processes.
EdPolicyWorks
EdPolicyWorks Working Paper Series No. 33. September 2014.
Available at http://curry.virginia.edu/edpolicyworks/wp
Curry School of Education | Frank Batten School of Leadership and Public Policy | University of Virginia
Working Paper © 2014 Rector and Visitors of the University of Virginia. For more information please visit www.curry.virginia.edu/edpolicyworks or contact EdPolicyWorks@virginia.edu