Razzaque, A., Eldabi, T., Jalal-Karim, A., & Karolak, M. (2013). Culture sustained Knowledge Management Infrastructure and Architecture Facilitate Medical Decision Making. 2013 IIAS-IASIA Joint Congress. Manama, Bahrain: IIAS-IASIA. 1 Culture sustained Knowledge Management Infrastructure and Architecture Facilitate Medical Decision Making Anjum Razzaque School of Management, New York Institute of Technology, Adliya, Kingdom of Bahrain arazza01@nyit.edu Tillal Eldabi School of Information System, Computing and Mathematics Brunel University, Uxbridge Middx, UB8 3PH United Kingdom Tillal.Eldabi@brunel.ac.uk Akram Jalal-Karim Chairman of Department of Management Information Systems Ahlia University, Kingdom of Bahrain ajalal@ahliauniversity.edu.bh Magdalena Karolak Department of Arts and Sciences, Prince Mohamed bin Fahd University, Kingdom of Saudi Arabia mkarolak@pmu.edu.sa ABSTRACT: Healthcare (HC) utilizes informatics to provide its service through Information Technology (IT). In this context, knowledge management‘s (KM’s) Web 2.0’s e-Health (telemedicine) social computing, i.e. HC virtual communities (VCs) facilitate medical decision making (DM) to improve HC quality. Therefore, in the given context of this paper, these topics deem important for such a study; considering that HC KM and social media are new research areas as well as research lacks in the area of medical DM. This study has reviewed literature to critique its proposed conceptual framework that emphasizes the importance of culture and ICT to facilitate knowledge sharing to support medical DM. As a result, findings of this study projected a conceptual model viable for further empirical and practical assessment and practical implementation. Keywords - Virtual Community; Healthcare Knowledge Management Processes; Knowledge Management Infrastructure; Medical Decision Making. Paper Type - Literature Review 1. INTRODUCTION: While previous strategies, like electronic health record (EHR) promised to reduce medical errors and hence improve HC quality, such strategies have yet getting proven a failure (Jalal-Karim & Balachandran, 2008). Physicians‟ misdiagnoses have attract attention on clinical DM, which is becoming a new budding research interest, since 2008 (Croskerry, & Nimmo, 2011; Demiris, 2006). However, medical DM still suffers in quality in HC sector (Lin & Chang, 2008). Added to this problem, is HC information overload demands tacit knowledge (Jaber et al., 2010; Mansingh, et al., 2009) be integrated with explicit knowledge to facilitate collaboration. Collaboration, in joint patient care, facilitates medical DM (Paul,