© Caroline, Walter ISSN 2412-0294 1 International Journal of Social Sciences and Information Technology http://www.ijssit.com Vol 1 Issue 2, July 2015 ISSN 2412-0294 THE INFLUENCE OF HUMAN RESOURCE INFORMATION SYSTEMS ON SERVICE DELIVERY IN KENYA’S TELECOMMUNICATION INDUSTRY (A Case of Safaricom Kenya Ltd) 1 Caroline Nyaboke Aunga Jomo Kenyatta University of Agriculture and Technology loracaunga@gmail.com 2 Dr. Walter Okibo Bichanga Jomo Kenyatta University of Agriculture and Technology bwokibo@jkuat.ac.ke 1. Abstract The objective of the study was to find out the extent to which employees believe that adoption of HRIS has enhanced service delivery at Safaricom Kenya Ltd. The study envisaged perceived link between adoption of HRIS and service delivery as crucial to the success or failure of technological investment. The study design was descriptive census survey of perceived link between HRIS and service delivery in the Safaricom Kenya Ltd. The study findings recorded positive results in all the variables related to efficiency in service delivery. On the application of human resource information system in human resource functions, the findings revealed that HRIS was largely adopted in availing online payslips to employees, management of payroll, creating human resource database for human resource planning, posting job vacancies on the website, managing of personal numbers and use of online payment and salary processing. However, the study reflects key aspects of academic findings and practitioner opinions that the use of human resource information system was being adopted more on administrative ends rather than any sort of analytical or decision support ends. Keywords: Human Resource, Human Resource Information System, Information System