DISCLAIMER This pdf has been created from the draft manuscript or an earlier version of the paper than what was eventually published, as the final version is copyrighted to the publisher. Please verify any quotes you wish to make against the final published version. This pdf is distributed in the spirit of "ideas generate more ideas". A later version of this paper was eventually published in Research in Transportation Business & Management, 4, 69-78. It is available for purchase from: http://www.sciencedirect.com/science/article/pii/S2210539512000144 PROVIDING FREIGHT SERVICES TO REMOTE ARCTIC COMMUNITIES: ARE THERE LESSONS FOR PRACTITIONERS FROM SERVICES TO GREENLAND AND CANADA’S NORTHEAST? by Mary R. Brooks and James D. Frost Dalhousie University and MariNova Consulting Halifax Canada CORRESPONDING AUTHOR Mary R. Brooks William A. Black Chair of Commerce Dalhousie University 6100 University Ave. (Room 5118) Halifax NS Canada B3H 1W7 tel: +1-902-494-1825 fax: +1-902-494-1107 e-mail: m.brooks@dal.ca ABSTRACT In addition to the public service obligations shipping companies must address in delivering maritime freight to remote communities, there is the overlay of an inhospitable climate, absent or poor infrastructure, and seasonality that makes serving Arctic communities extremely difficult for ship operators. As governments face financial difficulties, there is pressure placed on the existing procurement processes to expect more and more of ship operators while at the same time holding the line on operator subsidies, if they exist. This research article examines shipping services and management practices in Canada’s eastern