697 13 th International Research/Expert Conference ”Trends in the Development of Machinery and Associated Technology” TMT 2009, Hammamet, Tunisia, 16-21 October 2009 EFFECTS OF INTRODUCED QUALITY SYSTEM TO ORGANISATIONAL FACTORS Dr. Sc. Jašarević Sabahudin, Dr. Sc. Safet Brdarević, Dr. Sc. Darko Petković Faculty of Mechanical Engineering Fakultetska 1, 72000 Zenica, B&H Dr. Sc. Dolinšek Slavko University of Primorska, Faculty of Management Cankarjeva 5, SI-6104 Koper Slovenia ABSTRACT Organizations operating on market and trying to work and make progress successfully have to act globally. Last decade of last century proved that the period of global competitiveness started, which is identified by penetration of standard of the world’s market and international orientation of organizations. Introduction of management quality system according to requirements of standard ISO 9000, without and doubt, presents first serious step in every organization on the way towards provision of business and organizational excellence as well as competitive advantage. The sooner, the better! The fact is that quality standards, besides their globalization and universality, are not immune to so- called ”cultural factors” of every country, region as well as narrow area – all until individual organization and its “organizational factors”. Introduction of quality system also brings great number of changes into organizational part such as politics, planning, organization, culture, management, etc. This work presents results of the research conducted on 204 organizations in Bosnia and Herzegovina, 31 consultants and 11 certification houses operating in the area of Bosnia and Herzegovina. Keywords: quality system, effects of the quality system, organizational factors 1. INTRODUCTON Quality has become basic factor for the economic efficiency and it is considered as the most important phenomenon of our time. Whether the quality is a problem or resource of some organization depends of the basic standpoint towards quality in the organization. Today, almost million organizations in over 170 countries [2], have decided to confirm their management quality system by a certificate of quality system according to ISO 9001:2000. Later on, Bosnian and Herzegovinian organizations joined these processes. First certificates were awarded almost 10 years later than in the rest of the world (year of 1997), and by the end of 2007 number of organizations that acquired certificate according to demands of standard ISO 9001:2000 is 660 (by the end of 2008-900 organizations) [1]. Are the expectations that were offered to them prior introduction itself achieved, and do they achieve one part of everything that organizations worldwide have achieved? This work deals with the effects which B&H organizations achieved by introduction of quality system according to ISO 9001:2000 primarily in the part of organizational factors which no organization must neglect. 2. OVERVIEW OF PREVIOUS RESEARCHES From the moment of appearance of standards from ISO 9000 series and certification of quality systems according to this standard the research of achieved effects started all around the world. We present some of the researches with a review to the ones which deal with researching of organizational factors: • Research by Pivka and Uršič [3] on 177 organizations in Slovenia proved that introduced quality system ISO in Slovenian organizations has got the following influences: (marks are average marks from 1 to 7): efficiency of the process performance is improved (mark 5,82); registered