422 Int. J. Business Information Systems, Vol. 18, No. 4, 2015 Copyright © 2015 Inderscience Enterprises Ltd. Success factors of online services in Kathmandu, Nepal: an empirical analysis Shisir Prasad Manandhar Technology Management, Economics and Policy Program, Seoul National University, 1 Gwanak-ro, Gwanak-gu, Seoul, 151-742, South Korea Email: shisir@snu.ac.kr Seunghyun Kim* Science and Technology Policy Institute, 15, Boramae-ro 5, Dongjak-gu, Seoul, 156-714, South Korea Email: shkim@stepi.re.kr *Corresponding author Junseok Hwang Technology Management, Economics and Policy Program, College of Engineering, Seoul National University, 1 Gwanak-ro, Gwanak-gu, Seoul, 151-742, South Korea Email: junhwang@snu.ac.kr Abstract: The study investigated the factors related to the successful implementation of online e-government service delivery mechanism in Kathmandu, Nepal. The approach taken was based on DeLone and McLean IS success model, with data gathered through a questionnaire. System quality has significant relations with intention to use and net benefits that online services would bring about, while the constructs in information quality and service quality were also significant; however, they were identified as implementation barriers. The study concludes that the successful implementation of online services depends on the system quality which functions as an integral part of all quality measures in the Nepalese perspective. Keywords: online services; D&M model; factor analysis; multiple regression analysis; Kathmandu, Nepal. Reference to this paper should be made as follows: Manandhar, S.P., Kim, S. and Hwang, J. (2015) ‘Success factors of online services in Kathmandu, Nepal: an empirical analysis’, Int. J. Business Information Systems, Vol. 18, No. 4, pp.422–436. Biographical notes: Shisir Prasad Manandhar is a Researcher at the Technology Management, Economics and Policy Program (TEMEP) in Seoul National University, South Korea. Seunghyun Kim is an Associate Research Fellow at the Science and Technology Policy Institute, South Korea.