MITSUBISHI ELECTRIC RESEARCH LABORATORIES http://www.merl.com Incorporating Tutorial Strategies into an Intelligent Assistant Jim R. Davies, Abigail S. Gertner, Neal Lesh, Charles Rich, Jeff Rickel, Candace L. Sidner TR2000-30 October 2000 Abstract Computer tutors and intelligent software assistants have traditionally been thought of as differ- ent kinds of systems. However tutors and assistants share many properties. We have incorpo- rated tutorial strategies into an intelligent assistant based on the COLLAGEN architecture. We are working on an agent, named Triton, which teaches and helps users with the graphical user interface of an air travel planning system. We found that the collaborative model underlying COLLAGEN is an excellent foundation for both an assistant and a tutor, and that both modes of interaction can be implemented in the same system with different parameter settings. International Conference on Intelligent User Interfaces, Santa Fe, NM, January 2001 This work may not be copied or reproduced in whole or in part for any commercial purpose. Permission to copy in whole or in part without payment of fee is granted for nonprofit educational and research purposes provided that all such whole or partial copies include the following: a notice that such copying is by permission of Mitsubishi Electric Research Laboratories, Inc.; an acknowledgment of the authors and individual contributions to the work; and all applicable portions of the copyright notice. Copying, reproduction, or republishing for any other purpose shall require a license with payment of fee to Mitsubishi Electric Research Laboratories, Inc. All rights reserved. Copyright c Mitsubishi Electric Research Laboratories, Inc., 2000 201 Broadway, Cambridge, Massachusetts 02139