1 Approaches for improving service delivery in the non state sector: what is the evidence on what works, where and why? by Anne Mills Professor of Health Economics and Policy Health Policy Unit, London School of Hygiene and Tropical Medicine, Keppel St, London WC1E 7HT Tel 44 207 927 2354; Fax 44 207 637 5391; anne.mills@lshtm.ac.uk Ruairi Brugha Senior Lecturer in Public Health Health Policy Unit, London School of Hygiene and Tropical Medicine Kara Hanson Lecturer in Health Economics Health Policy Unit, London School of Hygiene and Tropical Medicine Barbara McPake Senior Lecturer in Health Economics Health Policy Unit, London School of Hygiene and Tropical Medicine Prepared and Presented at the “Making Services Work for the Poor” World Development Report (WDR) 2003/04 Workshop held at Eynsham Hall, Oxfordshire 4-5 November 2002