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“ON LINE SHOPPING ATTITUDE OF CONSUMERS” WITH SPECIAL
REFERENCE TO THRISSUR DISTRICT
SHARON THOMAS & RAJI A. M
Assistant Professor, Department of Management Studies, MD College , Pazhanji, Kerala, India
ABSTRACT
Online shopping is a major part of the overall electronic commerce, or e-commerce, industry which consists of all
the buying and selling of goods and services over electronic systems such as the internet and other computer networks.
With the spread of the internet, the amount or trade that is conducted electronically has seen extraordinary growth; and has
led to innovations and development in areas such as electronic funds transfer, electronic data interchange and internet
marketing. Internet marketing and online shopping are complimentary. Internet or online marketing is the most effective
way to brand the product line or services and to increase the visibility on line. It follows that a properly marketed and
visible online business will experience a growth of shoppers and a higher conversion rate. The study aims in analysing the
online shopping attitude of consumers in Thrissur. Sample size considered for the study is 50. Statistical test Chi Square is
used in the study with the help of Microsoft Excel.
KEYWORDS: Online Shopping, E Commerce, Internet, Online Marketing, E Payments
INTRODUCTION
Online shopping is defined as the act of purchasing products or services over the internet. Online shopping has
grown in popularity over the years, mainly because people find it convenient and easy to shop from the comfort of their
home or office. One of the most interesting factor about online shopping, particularly during a holiday season, is it
alleviates the need to wait in long lines or search from store to store for a particular item. In this study four key factors
influencing the attitude of consumers towards online shopping are identified. The study also investigates how socio –
demographic variables (age, income and occupation)affect consumers attitude towards online shopping. With the wide
spread of internet online shopping is increasing at an amazing speed. Recent studies tells that there is a great reduction in
the retail sales both in the kirana store and in the malls. Companies are spending more money and time in expanding their
online business. Customers are getting more discounts when they buy online. They also have plenty of choices.
STATEMENT OF PROBLEM
A big revolution is taking place in the digital world. Companies of almost all types are interested to sell their
products over internet. Number of customers purchasing their products through the internet is also increasing. Though
there are many researches on consumer buying behavior an online consumer and traditional consumer differ in many ways.
So it is necessary to know what factors influence the online consumers. These factors will help the online retailers to build
their strategies and compete in the online market.
Objectives
• To examine the demographic variables of the consumers.
BEST: International Journal of Management, Information
Technology and Engineering (BEST: IJMITE)
ISSN (P): 2348-0513, ISSN (E): 2454-471X,
Vol. 3, Issue 10, Oct 2015, 127-130
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