International Journal of E-Entrepreneurship and Innovation, 4(2), 1-14, April-June 2013 1
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ABSTRACT
Business Intelligence (BI) is one of the fastest growing software sector and software vendors are rapidly
developing multiple BI tools to support the growing data analysis needs of organisations. In order to be
sustainable in a briskly changing turbulent environment, organisations need to have access to information
about their operational performance. BI tools play a vital role in supporting the decision makers at different
organisational levels. As these tools are becoming critical in decision making, it has become not only an
information technology concern but also a management concern. Without proper governance it would be
impractical to achieve the value that BI tools offer. Adopting a BI governance framework in organisations
will lead to common principles and clear ownership over information. Additionally, appropriate alignment
between corporate governance and BI governance can yield more beneits. This paper provides an insight
into the importance and value of BI tools. Key functionalities of BI tools have also been highlighted. Different
challenges in gaining true value from BI tools have been examined. Four phases of developing a BI governance
framework have been illustrated. The alignment between BI governance and corporate governance has also
been explored with a recommended model. Exploratory analysis of two organisations (Premier Healthcare
Alliance & BellSouth Telecommunications) to identify how they have utilised BI tools and adopted BI gov-
ernance has been briely carried out. The paper posits that if the steps for developing a BI framework are
adopted by organisations and the BI framework is aligned with the corporate framework, BI deployment and
usage will be successful with reduced risk levels.
Why Business Intelligence?
Signiicance of Business Intelligence
Tools and Integrating BI Governance
with Corporate Governance
Ritesh Chugh, School of Engineering and Technology, Central Queensland University,
Melbourne, VIC, Australia
Srimannarayana Grandhi, School of Engineering and Technology, Central Queensland
University, Melbourne, VIC, Australia
Keywords: BI Governance, BI Tools, Business Intelligence (BI), Corporate Governance, Goal Alignment
DOI: 10.4018/ijeei.2013040101
Please cite as:
Chugh, R & Grandhi, S 2013, ‘Why Business Intelligence? Significance of Business Intelligence tools
and integrating BI governance with corporate governance’, International Journal of E-Entrepreneurship
and Innovation, vol. 4, no.2, pp. 1-14. http://www.igi-global.com/article/why-business-
intelligence/89282