WORKING PAPER SERIES ON RESEARCH IN RELATIONSHIP MANAGEMENT Effectiveness of Brokering within Account Management Organizations David Dekker, Frans Stokman, and Philip Hans Franses WORKING PAPER SERIES ON RESEARCH IN RELATIONSHIP MANAGEMENT Reference number RRM-2004-04-MKT Publication status / version February 2004 Email address contact author d.dekker@nsm.kun.nl URL (electronic version) http://www.nsm.kun.nl Address Nijmegen School of Management University of Nijmegen Thomas van Aquinostraat 1 P.O. Box 9108 6500 HK Nijmegen, The Netherlands Phone: +31 (0)24 361 54 62 Fax: +31 (0)24 361 30 79 Email: d.dekker@nsm.kun.nl Internet: www.nsm.kun.nl