See discussions, stats, and author profiles for this publication at: http://www.researchgate.net/publication/266558145 Simulation Improves Call Center Design at Travel Agency Offices CONFERENCE PAPER · SEPTEMBER 2014 READS 56 2 AUTHORS: Hamza A Abdelrahman University of Dayton 1 PUBLICATION 0 CITATIONS SEE PROFILE Edward Williams University of Michigan-Dearborn 102 PUBLICATIONS 197 CITATIONS SEE PROFILE Available from: Edward Williams Retrieved on: 30 November 2015