Y. Demazeau et al. (Eds.): Trends in PAAMS, AISC 71, pp. 485–492. springerlink.com © Springer-Verlag Berlin Heidelberg 2010 Improving the Quality of Health Service with Smart Communication Rosa Cano, Manuel P. Rubio, and Ana de Luis * Abstract. This article presents the Hippocrates of Cos Multi-Agent System 1.0 (HC-MAS 1.0) a multi-agent system (MAS) based on PAINALLI, an open MAS architecture based on virtual organizations. PAINALLI utilizes an agent-based model to facilitate the development of MAS and optimize the communication process in business organizations. The architecture and the system can access information and services ubiquitously from either land or mobile devices con- nected to wired or wireless networks. HC-MAS 1.0 supports the communication process for the healthcare services of a hospital. This paper presents the results obtained from the implementation of the system and demonstrates the advantages produced by the use of this new technology. Keywords: Quality, medical informatics, HCE, HL7, DICOM, ISO 9000 y 15489, organizational communication, open MAS and virtual organizations. 1 Introduction Communication is one of the fundamental processes in which individuals engage throughout their lifetime. It is the tool that society uses to advance towards the compliance of the demands and needs of its members. As with specific societies, business organizations require the tools, systems and models that allow them to Rosa Cano Departamento de Sistemas e Informática, Instituto Tecnológico de Colima, Av. Tecnológico, 1, 28976, Villa de Álvarez, Colima, México Manuel P. Rubio Departamento de Informática y Automática, Universidad de Salamanca, Escuela Politécnica Superior de Zamora Av. de Requejo, 33, 49022 Zamora, Spain Ana de Luis Departamento de Informática y Automática, Universidad de Salamanca. Plaza de la Merced s/n, 37008, Salamanca, Spain e-mail: {rcano,mprc,adeluis}@usal.es