International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 - 6510(Online),
Volume 6, Issue 1, January (2015), pp. 733-739 © IAEME
733
TEAM CONFLICT: IMPACT AND RESOLUTION FOR
ENHANCING SUCCESS OF ORGANIZATION
Dr. Ruchi Sharma
Associate Professor, Jagran Lakecity University, Bhopal, India
ABSTRACT
In an organization productive utilization of human resources is essential as it increases the
capability of the organization to respond to the fast changing business environment. In present
globalized competitive scenario more and more organizations are having workforce belonging to
diverse culture having heterogeneous skills and experiences. There are various benefits of team work
at the same time conflict is also inevitable because every team member has their own perceptions and
desires. Conflict is considered as having negative impact but there are some benefits also. This paper
discusses the positive and negative impact of team conflict on goal achievement, organizational
success and the importance of conflict resolution which is associated with the increase or decrease in
team productivity. There are various kinds of conflicts resolution strategies which may be used by
the organization depending on the person involved and as well as on the situation. Effective
resolution of the conflict is essential for the success of the organization. This paper proposes a
conceptual model ‘5 Factors Model for Organizational Success’ which focuses on the impact of
effective resolution of the conflict as it plays vital role in the success of the organization and also
increases the probability of the same team members working together in future.
Keywords: Conflict Resolution, Organizational Success, Team Conflict, Cohesiveness, Productivity.
I. INTRODUCTION
Increase in the globalization and competition have resulted in complex and fast changing
business environment. Due to this organizations are facing new challenges like delivery of new, high
standard of products and services as per the demanding needs of the consumers. Now the
organizations rely more on teamwork and employees are accepted to work in teams to accomplish
the organizational goals. The most successful organizations are those that can create and maintain
high productivity teams. High productive teams improve the quality by encouraging innovation and
it also increases employee motivation and commitment. The team helps the organizations in better
problem solving, satisfying consumer demand and reacting to the challenges of globalization and
INTERNATIONAL JOURNAL OF MANAGEMENT (IJM)
ISSN 0976-6502 (Print)
ISSN 0976-6510 (Online)
Volume 6, Issue 1, January (2015), pp. 733-739
© IAEME: http://www.iaeme.com/IJM.asp
Journal Impact Factor (2014): 7.2230 (Calculated by GISI)
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