See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/240226453 Conflicting Expectations in Transforming Government Service Processes: The Story of E- Payment for Social Welfare in Ireland CHAPTER · JANUARY 2011 CITATION 1 READS 88 6 AUTHORS, INCLUDING: Kt Tan University College Cork 6 PUBLICATIONS 6 CITATIONS SEE PROFILE Jb Mccarthy University College Cork 11 PUBLICATIONS 19 CITATIONS SEE PROFILE Csaba Csáki University College Cork 21 PUBLICATIONS 19 CITATIONS SEE PROFILE Frédéric Adam University College Cork 129 PUBLICATIONS 403 CITATIONS SEE PROFILE Available from: Frédéric Adam Retrieved on: 13 January 2016