Information Systems Research
Vol. 21, No. 4, December 2010, pp. 983–999
issn 1047-7047 eissn 1526-5536 10 2104 0983
inf orms
®
doi 10.1287/isre.1080.0227
©2010 INFORMS
Research Note
Mapping the Field of Virtual Work:
A Cocitation Analysis
Sumita Raghuram
Department of Labor Studies and Employment Relations, The Pennsylvania State University,
University Park, Pennsylvania 16802, raghuram@psu.edu
Philipp Tuertscher
Institute for Entrepreneurship and Innovation, Vienna University of Economics and Business,
1090 Vienna, Austria, philipp.tuertscher@wu-wien.ac.at
Raghu Garud
Smeal College of Business, The Pennsylvania State University,
University Park, Pennsylvania 16802, rgarud@psu.edu
I
nterest in the area of virtual work continues to increase with articles being written from different disciplinary
perspectives—e.g., information systems (IS), management, psychology, and transportation. In this paper, we
map research on virtual work to (a) understand the intellectual base from which this field has emerged,
(b) explore how this field has evolved over time, and (c) identify clusters of research themes that have emerged
over time and the relationships between them. Specifically, we use cocitation analysis of research published in
all social science disciplines to map the field at three points in time—1995, 2000, and 2006. Our results show
thatthefieldhasgrownfrom9researchclustersin1995to16in2006.Acomparisonacrossthesemapssuggests
that research in the cluster of “virtual teams” has gained significance even as research in some earlier clus-
ters such as “urban planning and transportation” has lost ground. Our longitudinal analysis identifies relevant
concepts, theories, and methodologies that have emerged in the field of virtual work. This analysis can help
interested researchers identify how they may want to contribute to the field of virtual work—by adding to
popular clusters, by enriching emerging smaller clusters, or by acting as bridges across clusters.
Key words : virtual work; virtual teams; bibliometric analysis
History : Vallabh Sambamurthy, Senior Editor; Katherine Stewart, Associate Editor. This paper was received on
May 31, 2007, and was with the authors 7.5 months for 2 revisions. Published online in Articles in Advance
June 12, 2009.
With advances in information technology, “virtual
work” in the form of global virtual teams, telecom-
muting, and distributed work is now being embraced
bymostorganizations(TheTeleworkAdvisoryGroup
2007). Reasons for its growing popularity range from
productivity gains that can be realized from such a
work mode to an ability to harness talent that lies
distributed across time and space (Gajendran and
Harrison 2007, Raghuram et al. 2001). Consequently,
it is not surprising that academicians from disciplines
as diverse as information systems (IS), management,
psychology, and transportation have become inter-
ested in researching this new work form.
Howcanwetapintotheinsightsthatthesediverse
literatures have to offer? Unfortunately, this is not a
straightforward task. Given its multifaceted nature,
there are several meanings associated with the term
“virtualwork.”Forinstance,termssuchascomputer-
mediatedwork,telecommuting,anddistributedwork
all have a bearing on our understanding of this new
workmode.Giventhisproliferationofterms,itisdif-
ficult to identify the connections across the different
contributions and to take full advantage of the accu-
mulated knowledge.
To address these issues, we use IS tools to conduct
a bibliometric study to map the field of virtual work.
This approach allows us to uncover underlying con-
nections between the contributions on virtual work
fromdifferentdisciplines.Scientificresearchisasocial
activity with researchers building on the efforts and
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