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Chapter 4
DOI: 10.4018/978-1-4666-4900-2.ch004
Ontology Development
and the Role of Knowledge
in E-Government Project
Management:
A Lesson for Developing Countries
ABSTRACT
The literature suggests that the elaboration of ontology contributes to the standardization and classiica-
tion of concepts and terminologies, and it has been happening in some sectors, such as software engi-
neering, e-Government services implementation, and project management. In the area of e-Government,
knowledge plays a critical role in the development of e-Government transformation project management
ontology, which aims at adopting and customizing the existing project management approaches accord-
ing to the speciic challenges encountered in the e-Government environment. It is in this context that this
chapter presents an ontological representation of the concepts of e-Government project management
in one of the developing countries in southern Africa. The chapter further intends to collaborate in the
excellence and productivity of the management of the e-Government project process. This will also
enable the interoperability and knowledge reuse between all factors and stakeholders related with the
implementation of such types of projects as a lesson for developing countries. The data was collected by
use of an interview protocol or schedule, and the researcher interviewed relevant employees of the two
ministries, the Ministry of Information Technology and the Ministry of Information and Communication.
The data was then analyzed qualitatively to draw a model that the Zimbabwean government is adopting.
Bongani Ngwenya
Solusi University, Zimbabwe