http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/109467059913003 1999; 1; 215 Journal of Service Research Richard Metters and Vicente Vargas Yield Management for the Nonprofit Sector http://jsr.sagepub.com/cgi/content/abstract/1/3/215 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service, University of Maryland can be found at: Journal of Service Research Additional services and information for http://jsr.sagepub.com/cgi/alerts Email Alerts: http://jsr.sagepub.com/subscriptions Subscriptions: http://www.sagepub.com/journalsReprints.nav Reprints: http://www.sagepub.com/journalsPermissions.nav Permissions: © 1999 SAGE Publications. All rights reserved. Not for commercial use or unauthorized distribution. at EMORY UNIV on August 20, 2007 http://jsr.sagepub.com Downloaded from