The perceived importance of HR duties to
Danish line managers
Julia Brandl, Vienna University of Economics and Business Administration
Mona Toft Madsen and Henning Madsen, Aarhus School of Business
Human Resource Management Journal, Vol 19, no 2, 2009, pages 194–210
Today, HR scholars widely acknowledge that realising HRM requires the
involvement of all managers and that the personal motivation of line managers
plays an important role in their successful involvement. Yet, previous research has
neglected to study how line managers rate the importance of particular HR duties
and how the importance assigned to HR duties varies across managers. Based on
a survey of 1,500 Danish managers, we find that ‘motivating others’ is considered
the most important HR duty whereas ‘team building’, ‘handling conflicts’ and
‘coaching’ are considered the least important HR duties. Female top managers in the
public sector exhibit the greatest interest in HR whereas men at lower managerial
levels in the private sector give lowest priority to HR work. We conclude with
possible explanations for the observed differences in a Danish context and beyond
and provide suggestions for facilitating managerial involvement in HRM. In doing
so we are well aware that the Scandinavian model of HRM in general and the
Danish implementation in particular may represent a unique frame for the results.
Contact: Julia Brandl, Austrian Science Fund Senior Researcher, Institute
of Organization Studies and Organizational Behaviour, Department of
Management, Vienna University of Economics and Business Administration,
Althanstrasse 51, 1090 Vienna, Austria. Email: julia.brandl@wu-wien.ac.at
INTRODUCTION
S
cholars widely acknowledge that responsibility for HRM cannot be restricted
to HR specialists, but is an integral part of the work of all managers. ‘While
some HR policies may impact on employees directly, most rely on line
manager action or support’ (Purcell and Hutchinson, 2007: 5). As an example, Storey
(1992) argues that many change initiatives in the 1990s were actually communicated
to the staff directly by line managers, who were thereby implicitly taking part in HR
duties. He sees them as the ‘main managerial representatives in human resource
management’ (Storey, 1992: 239).
The successful involvement of line managers is considered valuable for several
reasons. For HR specialists, high quality managerial involvement can liberate them
from operative routine work (Cunningham and Hyman, 1999) and is a prerequisite
in order to focus on strategic HR work. Managerial responsibility for HR duties
means that responses to HR challenges can be more immediate and can reflect local
conditions (Whittaker and Marchington, 2003). Finally, line managers’ skills at
HUMAN RESOURCE MANAGEMENT JOURNAL, VOL 19 NO 2, 2009 194
© 2009 The Authors.
Journal compilation © 2009 Blackwell Publishing Ltd.