The Effectiveness of Multimedia for Library-User Education: Final Report of the LUMENS Project by Karen Markey, Annie Armstrong, Sandy De Groote, Michael Fosmire, Laura Fuderer, Kelly Garrett, Helen Georgas, Linda Sharp, Cheri Smith, Michael Spaly, and Joni Warner School of Information The University of Michigan 304 West Hall 550 East University Avenue Ann Arbor, Michigan 48109–1092 USA December 25, 2004 http://www-personal.si.umich.edu/~ylime/lumens/lumensFinal.pdf