Online Chat Rooms: Virtual Spaces of Interaction
for Socially Oriented People
R. PERIS, Ph.D., M.A. GIMENO, B.A., D. PINAZO, Ph.D., G. ORTET, Ph.D.,
V. CARRERO, Ph.D., M. SANCHIZ, Ph.D., and I. IBÁÑEZ, Ph.D.
ABSTRACT
The internet has opened a new social space for communication. The present work studies in-
terpersonal relationships in cyberspace using the chat channel as an interaction medium.
Data obtained have outlined the sociodemographic and personality profile of internet users
who engage in online chats as well as group self-perception, chatters’ use habits, motivations
to interact online, and the chatters’ network of virtual and face-to-face relationships. Results
suggests that relationships developed online are healthy and a complement to face-to-face re-
lationships. These data are confirmed by personality studies. The theoretical and method-
ological implications of data are discussed.
43
CYBERPSYCHOLOGY &BEHAVIOR
Volume 5, Number 1, 2002
© Mary Ann Liebert, Inc.
INTRODUCTION
T
HE INTRODUCTION of new communication
technologies in daily life has yielded new
social practices. Cyberspace has become a new
meeting point in which time/space bound-
aries are blurred, and interaction prevails over
linearity in communication processes. The in-
ternet, cyberspace par excellence , has become a
social technology
1,2
that allows people to meet
their individual and social needs.
3–5
When people have more social contact, they
are happier and healthier both physically and
mentally.
6
Individuals seek to begin and main-
tain interpersonal relationships usually face to
face. Cyberspace and its relational possibilities
are changing the way satisfactory relation-
ships are conceived even among people who
have never met physically. As Del Brutto
7
has
pointed out, entering of the internet in the pri-
vate sphere has represented a revolution in
users’ lives. Internet relay chat (IRC) is one of
the origins of this change. IRC is a multi-user,
multi-channel chatting network that allows
people all over the internet to talk to one an-
other in real time (with no physical or visual
contact) on a text-mediated basis. Although re-
lationships developed through the internet
have been described as typical of the bored
and the lonely, the body of evidence points
mainly to the contrary.
8
Interpersonal studies tend to conclude that
face-to-face relationships are the richest from
the communication viewpoint and that all
other forms of relationships are of a more lim-
ited nature in comparison. This bias has pre-
vented a fair assessment of any other types of
relationships, which may be different, better,
or worse.
8–10
Online chat relationships provide
new opportunities for social contacts; unfortu-
nately, this new realm has not received the at-
tention deserved yet.
Online chat rooms are a meeting point that
allows people to communicate with other
This article was translated into English by Amparo Jimenez-Ivars (Jaume I University of Castellon, Castellon, Spain).
Department of Psychology, Jaume I University of Castellon, 12080 Castellon, Spain.