Information Resource Management Journal, 21(1), 27-43, January-March 2008 27
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AbstrAct
Due to the growing academic and practitioner interest in the ield of outsourcing, there is a need to do a
comprehensive assessment and synthesis of research activities to date. This article addresses this need and
examines the academic literature on information systems outsourcing and business process outsourcing
using a paradigmatic and methodological lens. The objective of this article is fourfold. Firstly, it examines
the status of outsourcing research from 1995 to 2005 in eight leading academic journals, to compare the
current research trends with past research directions in terms of methodologies applied. Secondly, it ana-
lyzes the research paradigms adopted in these research papers using the Operations Research Paradigm
framework. Thirdly, it compares and contrasts the outsourcing research work published in three leading
European journals with the work published in three leading American journals. Finally, it uncovers the
implications of this study and the directions for future research.
Keywords: methodology; outsourcing of IS; qualitative research; quantitative research; review; research
paradigms
A Paradigmatic and
Methodological review of
research in Outsourcing
Vanita Yadav, Management Development Institute, India
Rajen K. Gupta, Management Development Institute, India
INtrODUctION
Eastman Kodak’s decision to outsource its
information systems (IS) function in 1989 to
IBM, DEC, and Businessland formally launched
the phenomenon of outsourcing in the corpo-
rate world which aroused interest worldwide.
Outsourcing is deined as the procurement
of products and services from sources that
are external to the organization (Lankford &
Parsa, 1999). The e-commerce revolution has
forced the transformation of traditional IS
outsourcing structures into new outsourcing
service conigurations, like Internet service
outsourcing, application service outsourcing,
and business process (BP) outsourcing (Wat-
jatrakul, 2005).
Businesses today are growing in complex-
ity and the world is moving towards global-
ization. As a result the forces of outsourcing
have become a present-day reality and are
poised for phenomenal growth in the future.
The importance of outsourcing in industry has
led to extensive research in this area. Most of
the research done in outsourcing is in the ield
of IS outsourcing. In the last few years, there
has been a rise in another more process-centric