A framework for managing the lifecycle of transactional e-government services C. Vassilakis * , G. Laskaridis, G. Lepouras, S. Rouvas, P. Georgiadis e-Gov Lab, Department of Informatics and Telecommunications, University of Athens, Panepistimiopolis, Ilissia, Athens 15784, Greece Received 1 July 2002; received in revised form 9 January 2003; accepted 20 January 2003 Abstract Filling and submission of electronic forms is a key issue for e-government, since most electronic services offered in this context include some variant of electronic forms. Insofar, IT expertsareplacedinthecentreofelectronicformsserviceslifecycles,undertakingtheanalysis, design, implementation and maintenance phases. This practice, however, implies various impediments, such as the need for multitudinous teams with diverse skills. In this paper, we presentexperiencesfromdevelopingandmaintainingasetofelectronicservicesfortheGreek Ministry of Finance, and propose an approach to handling electronic servicesÕ lifecycle that balances responsibilities between domain experts and IT professionals. This approach enables a more holistic management of the electronic service lifecycle, by employing modelling and representation in high levels of abstraction and incorporating tools for automatically gener- ating operative service instances from these high-level descriptions. Ó 2003 Elsevier Science Ltd. All rights reserved. Keywords: e-government; Electronic service; Lifecycle framework 1. Introduction Quoting from the European CommissionÕs Green paper on Public Sector Infor- mation in the Information Society ‘‘The emerging Information Society, largely driven by an ever increasing and pervasive use of information and communication * Corresponding author. Tel.: +3010-727-5220; fax: +3010-727-5214. E-mail addresses: costas@e-gov.gr (C. Vassilakis), glask@e-gov.gr (G. Laskaridis), gl@e-gov.gr (G. Lepouras), rouvas@e-gov.gr (S. Rouvas), p.georgiadis@e-gov.gr (P. Georgiadis). 0736-5853/03/$ - see front matter Ó 2003 Elsevier Science Ltd. All rights reserved. doi:10.1016/S0736-5853(03)00011-X Telematics and Informatics 20 (2003) 315–329 www.elsevier.com/locate/tele