PERSONNEL PSYCHOLOGY
1997,50
A SURVEY OF ASSESSMENT CENTER PRACTICES IN
ORGANIZATIONS IN THE UNITED STATES
ANNETTE C. SPYCHALSKl, MIGUEL A. QUINONES
Rice University
BARBARA B. GAUGLER
Personnel Decisions, International
KATJA POHLEY
University of Hamburg
TVvo hundred fifteen organizations in the United States provided in-
formation about multiple aspects of their assessment centers, includ-
ing design, usage, and their adherence to professional guidelines and
research-based suggestions for the use of this method. Results reveal
that centers are usually conducted for selection, promotion, and de-
velopment purposes. Supervisor recommendation plays a sizable role
in choosing center participants. Most often, line managers act as as-
sessors; they typically arrive at participant ratings through a consensus
process. In general, respondents indicate close adherence to recom-
mendations for center design and assessor training. Recommendations
involving other practices (e.g., informing participants, evaluating asses-
sors, validating center results) are frequently not followed. Further-
more, methods thought to improve predictive validity of center ratings
are underutilized. Variability in center practices according to indus-
tiy and center purpose was revealed. We encourage practitioners to
follow recommendations for center usage, and researchers to work to
better understand moderators of center validity.
Since their first industrial application in 1956, assessment centers
have been used in numerous organizations, both in the public and private
sector. Assessment centers are conducted for various purposes, includ-
ing employee selection, early identification of managerial talent, devel-
opment planning, identification of training needs, promotion, and man-
agement succession. Assessment center practices in the United States
vary dramatically; some think that a "typical" assessment center does
not exist (Bender, 1973).
We would like to thank Ginny Boehm, Doug Bray, Bill Byham, Donna Denning, Bill
Howell, Vicki Kaman, Elaine Sloan, George Thornton, and Alan Wolfson for their helpful
comments on an early draft of the survey. We especially appreciate Cindy Bentson's
assistance in designing the original survey and developing our mailing list
Correspondence and requests for reprints should be addressed to Annette Spychalski
or Miguel Quinones at Rice University Psychology Department, PO, Box 1892, Houston,
TX, 77251,
COPYRIGHT © 1997 PERSONNEL PSYCHOLOGY, INC
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