http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670505278867 2006; 8; 260 Journal of Service Research Joel E. Collier and Carol C. Bienstock Measuring Service Quality in E-Retailing http://jsr.sagepub.com/cgi/content/abstract/8/3/260 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service, University of Maryland can be found at: Journal of Service Research Additional services and information for http://jsr.sagepub.com/cgi/alerts Email Alerts: http://jsr.sagepub.com/subscriptions Subscriptions: http://www.sagepub.com/journalsReprints.nav Reprints: http://www.sagepub.com/journalsPermissions.nav Permissions: http://jsr.sagepub.com/cgi/content/refs/8/3/260 Citations at SAGE Publications on December 2, 2009 http://jsr.sagepub.com Downloaded from