KNOWLEDGE MANAGEMENT ROLES AND TECHNOLOGICAL ISSUES: AN INTERNATIONAL WEB-BASED DELPHI STUDY Marc Dfouni, M.Sc. Anne-Marie Croteau, Ph.D. Department of Decision Sciences and MIS John Molson School of Business Concordia University 1455 de Maisonneuve West, GM 209-13 Montreal, Quebec, Canada, H3G 1M8 Tel.: (514) 577-6000, Fax: (514) 848-2824 E-mail: m_dfoun@jmsb.concordia.ca March 2003 This working paper should not be quoted or reproduced without the written consent of the author.