Issues surrounding the user-centred development of a new interactive memory aid ELIZABETH A. INGLIS ± , ANDREA SZYMKOWIAK ± , PETER GREGOR ± , ALAN F. NEWELL ± , NICK HINE ± , PRVEEN SHAH # , BARBARA A. WILSON # , AND JONATHAN EVANS # ± Applied Computing, University of Dundee, Dundee DD1 4HN, UK # The Oliver Zangwill Centre, Princess of Wales Hospital, Lynn Road, Ely, Cambridgeshire CB6 1DN, UK Email: andrea@computing.dundee.ac.uk Phone: +44(0)1382 344154 Fax: +44(0)1382 345509 Category: Long Paper Keywords: elderly users; brain-injury; usability; personal digital assistant; user- centred design Abstract: Memory problems are often associated with the ageing process and they are one of the commonest effects of brain injury. Electronic memory aids have been successfully used as a compensatory approach to provide reminders to individuals with prospective memory problems. This paper describes the usability issues surrounding the development of a new memory aid rendered on a personal digital assistant (PDA); in addition, it discusses the importance of a user- centred design process for the development of the memory aid and preliminary qualitative findings from interviews and focus groups of disabled or elderly users. Published in UAIS (Universal Access in the Information Society) - Special Issue on "Countering Design Exclusion" Vol. 2 No. 3. See also http://link.springer.de/link/service/journals/10209/ ) 1