Tourism Review International, Vol. 11, pp. 00–00 1544-2721/07 $60.00 + .00
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1
Address correspondence to Larry Dwyer, School of Economics, Faculty of Business, University of New South Wales, Sydney, NSW
2052, Australia. Tel: 61 2 9385 2636; Fax: 61 2 9313 6337; E-mail: l.dwyer@unsw.edu.au
CORPORATE RESPONSIBILITY AS ESSENTIAL TO
SUSTAINABLE TOURISM YIELD
LARRY DWYER,* LEO JAGO,† MARG DEERY,† and LIZ FREDLINE‡
*School of Economics, University of New South Wales, Australia
†STCRC Victoria University, Australia
‡Griffith University, Australia
In parallel with the development by other social scientists of the philosophy of corporate social re-
sponsibility (CSR) and, relatedly, triple bottom line reporting, tourism researchers have been devel-
oping indicators of tourism yield. The notion of “sustainable yield” includes the dimensions of eco-
nomic, social, and environmental yield. This article first discusses the link between these developments
highlighting the results of the authors’ attempts to develop financial, social, and environmental mea-
sures of tourism yield. It discusses these measures with regard to specific tourist markets. It also
discusses the challenges faced in converting these independent measures into an overall measure or
index of “sustainable yield” consistent with CSR reporting.
Key words: Tourism yield; Corporate social responsibility; Financial yield; Environmental yield;
Social yield
tives, and understands that long-term viability de-
pends on integrating all three objectives in decision
making. Rather than regarding social and environ-
mental objectives as costs, a sustainable enterprise
seeks opportunities for profit in achieving these
goals.
Crucial to the achievement of sustainable tour-
ism is corporate social responsibility (CSR). While
there is no commonly accepted definition of CSR,
the World Business Council for Sustainable Devel-
opment (1997) states that:
Introduction
For tourism development to have sustainable out-
comes at the destination level, business operations
must be sustainable. Sustainable development for
business means adopting strategies and activities that
meet the needs of the enterprise and its stakeholders
today while protecting, sustaining, and enhancing
the human and natural resources that will be needed
in the future. The sustainable business has interde-
pendent economic, social, and environmental objec-