ISSN 2232-1608 Vol. 22 No. 1, June 2015 IJMS is a Cabell-listed Publication: Management, 10th. Edition International Journal of Management Studies (IJMS) adalah sebuah jurnal multidisiplin berwasit, diterbitkan setiap bulan Jun dan Disember oleh Universiti Utara Malaysia. Manuskrip yang dihantar kepada Sidang Pengarang untuk pertimbangan mestilah hasil karya asli yang belum diterbitkan dan tidak dipertimbangkan penerbitannya di tempat lain. International Journal of Management Studies ( IJMS ) is a refereed multidisciplinary journal published by Universiti Utara Malaysia in June and December. A manuscript submitted to the Editorial Board for consideration must be an original unpublished work, not under consideration for publication elsewhere. Sumbangan artikel di alamatkan kepada: Please direct submission to: KETUA PENGARANG/CHIEF EDITOR, International Journal of Management Studies, UUM Press, Universiti Utara Malaysia, 06010 UUM Sintok, Kedah, Malaysia. E-mel: zamimah@uum.edu.my Tel: 04-9284812/4811 Faks: 04-9284792 International Journal of Management Studies International Journal of Management Studies Vol. 22 No. 1, June 2015 The Relationship Marketing as a Determinant of Customer Satisfaction in Islamic Banking Services Management Nur Syamilah Md Noor Hydzulkili Hashim Omar 1-22 Employees Brand Citizenship Behaviour: Front-Liner Versus Backstage Employees’ Perspective Hasnizam Shaari Salniza Md Salleh Zolkali Hussin 23-32 Predicting Turnover Intention Through Organizational Support and Organizational Commitment: The Case of a Manufacturing Company Siti Zubaidah Othman Nur Syaiqah Mohd Shkuri 33-45 Access to Technical Assistance: A Case Study of Suppliers in the Malaysian Automotive Industry Kadzrina Abdul Kadir Hassan Ali On Kit Tam 47-56 Real Estate Market Structure: Industrial Organization Perspectives Muhammad Ridhuan Bos Abdullah 57-72 Aspek Pengurusan Program Latihan dan Kesannya Terhadap Kepuasan Atlet Sekolah Sukan Anuar Din Salleh Abd Rashid Mohd Isha Awang 73-95 Hubungan antara Pengurusan Sumber Manusia, Budaya Organisasi dan Prestasi Organisasi: Pemodelan Persamaan Struktur Tang Swee Mei Khulida Kirana Yahya Lim Kong Teong 97-112