Gendered Agency and Emotions in the Field of Care Work Marita Husso* and Helena Hirvonen This article examines the gendered effects of the intensification of public sector care work due to neoliberal reforms. It draws on an interview study of Finnish social and healthcare workers to argue that the expectations towards men and women in the reorganized field of care work are differ- ent, especially in the case of their emotional involvement in care practices. The article develops a conceptual framework based on Bourdieu’s theory of practice and its feminist developments. We discuss caring as gendered, habitual and emotional work and as a lived social relationship that pro- duces different states of autonomy and dependency for women and men. Our study finds that women in particular face contradictory expectations of being intensely involved in emotion work on the one hand and in the efficient performance of tasks on the other, which creates a clash between their habitus and the field of care work. We further suggest that the clash produces social suffering that is difficult to recognize because the practices in the field reproduce and reaffirm the differences in the emotional habitus of men and women. Keywords: gender, emotions, agency, care, habitus Introduction S ince the 1990s an increasing number of studies have focused on structural change in western welfare states. This change has, among other things, been labelled as the shift from the Keynesian national welfare state to the Schumpeterian post-national workfare regime (Harvey, 2005; Jessop, 2002; Pierson, 2001). Studies have investigated different aspects of New Public Management (NPM), such as its demands for efficiency, management by results, cuts in personnel and its overall modelling of public sector organiza- tions in terms of metaphors drawn from market action and firms. However, Address for correspondence: *Department of Social Sciences and Philosophy, University of Jyväskylä, PO Box 35, 40014, Finland; e-mail: marita.husso@jyu.fi Gender, Work and Organization. Vol. 19 No. 1 January 2012 doi:10.1111/j.1468-0432.2011.00565.x © 2011 Blackwell Publishing Ltd