Prof. dr. Geert Bouckaert Prof. dr. Wouter Van Dooren Peter Oomsels The International Institute of Administrative Sciences is an International Association with Scientific Purpose whose seat is in Brussels. The Institute is interested in all questions related to contemporary public administration at the national and international level. The Institute has two specialised sub-entities, the International Association of Schools and Institutes of Administration (IASIA) and the European Group of Public Administration (EGPA),each of which conducts study, research and networking. The EGPA Study Group on Performance in the Public Sector (previously Productivity and Quality in the Public Sector) studies aspects of public sector performance. Public sector performance topics include the use of trust and satisfaction indicators, case studies of organisational performance, measurement issues and the politics of measurement. The Study Group has a long tradition and is generally considered as one of the forerunners amongst the 12 permanent study groups of EGPA. The researchers Prof. Dr. Geert Bouckaert is Director of the Public Management Institute at the Katholieke Universiteit Leuven. He received several titles of doctor honoris causa. He was President of the European Group for Public Administration between 2004 and 2010. His research is in performance management, financial management and public sector reform. Prof. Dr. Wouter Van Dooren is Assistant Professor of Public Administration at the department of Political Science, University of Antwerp. Wouter Van Dooren co-chairs the EGPA Study Group on Performance in the Public Sector. His main research interests are performance, performance measurement and management. Peter Oomsels is researcher at the Public Management Institute at the Katholieke Universiteit Leuven. His research interests are Public Administration performance and comparative Public Administration reform. http://www.iias-iisa.org/egpa http://www.publicsectorperformance.eu/ PERF: Performance of Governance Process, result and suggestions for future work rapport January 2011 PERF: Performance of Governance. Process, result and suggestions for future work Kaft EGPA_A4.indd 2-3 31/01/2011 12:04:33